Terms & Conditions

1. GENERAL

   This website is NZ owned and operated by Purewood Limited
   
   “Customer” Means the person who purchases using your login “Purewood” Means Product
   
   “GST” Means Goods & Services Tax chargeable in accordance with the Goods & Services Tax Act 1985
   
   “Login” Means a customer’s personal email address and password used to access Purewood
   
   By using Purewood you agree that you have read, understood and accepted these terms and conditions. All products supplied by Purewood will be in accordance with these terms and conditions and Purewood has the right to change these terms and conditions from time to time.
   
   Purewood has the discretion to decline any order placed or cancel any order for any reason.
   
   Customers are liable for every order made under their login.
   
   Purewood takes steps to ensure the information provided on its website is correct, however there is no warranty in this regard and Purewood will not be liable for any error or omission. All photos show a representation of appearance of the Product, but there is likely to be variations within a variety.

2. PRICE

   The customer will pay Purewood for the product ordered at the price displayed on the website at the time the order is submitted together with all shipping costs.
   
   Shipping Costs are determined by location. For rural areas there will be an additional cost of $10-30 Shipping Costs charged per box of product ordered.
   
   In the event the customer has selected an incorrect shipping option, Purewood reserves the right to refuse or cancel the order, or to charge for any additional shipping costs. The customer will be notified if there is any additional delivery charge for their order.
   
   The prices of product and shipping costs are in New Zealand currency and are inclusive of GST.
   
   If Purewood is unable to supply the product ordered, Purewood will refund the Customer’s payment or provide a similar alternative on customers approval.

3. PRODUCT QUALITY

   Purewood will, at its discretion, replace any damaged product or provide a refund provided the customer lets Purewood know within 48 hours of receiving the damaged product. If requested by Purewood you need to provide a photo of damaged product before any refund or replacement.
   
   Purewood will not be liable for damage to product as a result of it being incorrectly stored or handled after delivery.

4. PAYMENT

   Customers must pay for the product purchased either by internet banking or by credit card before their order will be dispatched.
   
   The customer is liable for all costs associated with debt collection.
   
   Purewood does not keep on record any customers credit card details.
   
   Direct Payment Solutions (DPS) is the company Purewood uses for processing all credit card transactions securely.
   
   Customers with a Purewood account who receive invoice billing are required to pay on the stated due date. Purewood will charge interest of 3% per month and debt collection charges on any accounts not paid by the due date.

5. DELIVERY

   Purewood reserves the right to withhold delivery of any Product for any reason whatsoever.
   
   Deliveries will be made to the address and location the customer has identified on the order and once left at the specified address the product will be deemed to be delivered.
   
   The customer will ensure Purewood or its agent is able to deliver where instructed by the Customer.
   
   Purewood endeavours to dispatch all orders within six working days. If a customer has not received an order within seven days of having placed the order, they are required to contact Purewood. In the event the customer receives an incorrect order the customer is required to notify Purewood within 24 hours of receipt and failure to do so will deem acceptance of the product delivered by Purewood. If the customer contacts Purewood within 24 hours Purewood will arrange for replacement of the correct product if it is available.

6. LIABILITY AND INDEMNITY, Product LIABILITY & LIABILITY OF Purewood

   Purewood is not liable for any loss, damage or injury arising directly or indirectly from any product. Purewood is not liable for any consequential injury or loss of any kind arising from the customer’s use of Purewood or the delivery or failure to deliver product.

7. INDEMNITY

   The customer agrees to indemnify Purewood against all liabilities, losses, claims and expenses arising directly or indirectly out of the customer’s use of the Purewood site or delivery or failure to deliver any Product.

8. USE OF COOKIES BY Purewood

   Google Analytics
   
   These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where the visitors have come to the site from and the pages they visited.

9. GUARANTEE

   If the customer is not completely satisfied with the quality of Purewood product after delivery, Purewood will provide a replacement or a refund.

10. REFUNDS

    Purewood does not refund you if you change your mind.
    
    Please see above for information on replacement of damaged goods.

11. COMPETITIONS

    By entering a competition with Purewood you are agreeing to Purewood privacy policy.
    
    You can opt out of digital marketing at any time by unsubscribing from the footer of any of our emails.
    
    Any competitions run on Purewood Facebook or Instagram page are in no way sponsored, endorsed or administered by, or associated with Facebook or Instagram. By participating you hereby release and hold harmless Facebook or Instagram from any and all liability associated with this promotion.
    
    Equally, any competitions run on a signup page are in no way sponsored, endorsed or administered by, or associated with Klaviyo. By participating you hereby release and hold harmless Klaviyo from any and all liability associated with this promotion.
    
    Entrants are providing information to Purewood and not to Facebook, Instagram or Klaviyo.
    
    Please read these competition rules carefully. If you enter one of our competitions, we will assume that you have read these rules and that you agree to them.

    1. To enter a competition you must be:
       (a) NZ resident; and
       (b) have a specified New Zealand address for delivery

    2. No responsibility can be accepted for entries that are not received for any reason.

    3. The winner will be selected at random by a non-biased party. For competitions that are a game of skill: entrants are required to submit a creative entry. Winners will be selected by a panel of representatives of the Promoter who, at their discretion, will select the best answer/s based upon originality, creativity, and adherence to any specified word limit. Chance plays no part in determining the winners. The Promoter’s decision in relation to any aspect of the competition is final and binding on every entrant. No correspondence will be entered into.

    4. The closing date is as specified in each competition, and Purewood reserves the right to amend the competition end date at any time.

    5. If you win a competition, we will notify you via email or Facebook Messenger. If we cannot contact you or you do not respond within one week, we reserve the right to offer the prize to another competition entrant.

    6. The prize cannot be transferable to another person.

    7. No prize or part of a prize is exchangeable for cash, refunds or services.

    8. If an advertised prize is not available, we reserve the right to offer an alternative prize.

    9. Please read our Privacy Policy which tells you how we use any personal information we may collect about you by entering a competition.

    10. Purewood reserves the right to amend these rules at any time. We may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.